Bookings & Cancellation Policy

  • All bookings are made through a third-party bookings service provider. A valid credit or debit card is required when making your appointment to secure the time and date. You do not have to pay anything in advance when you make bookings.
  • 24-hours notice is required to cancel or amend an appointment.
  • For cancellation and reschedule please inform us 24 hours in advance for free of charge. Otherwise you will be charged 30% of service price for Late Cancellation/ Reschedule and 50% for No Show.

  • The charge will be made automatically, without notification. Please note for all bookings made, this applies automatically in the event you do not show for the appointment.

Gift Vouchers

  • The South East Spa gift vouchers do not expire and remain valid from the date of issue until the final balance is used.
  •  Gift vouchers must be presented at time of payment, gift voucher numbers or photographs of gift vouchers are not valid
  • All Gift vouchers  are Non Refundable and can not be exchanged for cash.
  • Gift vouchers that are lost or stolen cannot be replaced or cancelled, once the voucher has been purchased, it becomes the responsibility of the person who purchased it.